Last Updated:  18 November 2025

Hub Total Fitness (referred to as “we,” “us,” or “our”) understands the importance of protecting your personal information. We are committed to complying with the Privacy Act 1988 and the Australian Privacy Principles, which govern the way we collect, use, disclose, store, and secure your personal information.

This policy sets out how we manage your personal information.

1. Open and Transparent Management of Personal Information

This Privacy Policy details how we manage your personal information. You can obtain a copy of this policy on our website.

2.  What Personal Information We Collect

“Personal Information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

We may collect the following types of Personal Information:

3. How We Collect Personal Information

We collect your personal information directly from you when you:

• Sign up for a membership or a trial pass, either in-person or online.
• Complete health assessment forms or fitness questionnaires.
• Use our website, member portal, or mobile application.
• Communicate with us via phone, email, SMS, or in-person.
• Participate in our surveys, competitions, or promotional activities.
• Provide your details for employment consideration.

CCTV/Video Surveillance: For the safety and security of our members, staff, and property, we use Closed Circuit Television (CCTV) recording devices in and around our facilities. By entering our premises, you consent to being recorded.

4. Purpose for Collection and Use

We collect, hold, use, and disclose your Personal Information for the following purposes:

• To provide you with our fitness services and products, including managing your membership, processing payments, and granting facility access.
• To ensure your health and safety and assess your readiness for physical exercise, particularly when collecting Sensitive Information (health data).
• To communicate with you regarding your membership, class bookings, facility updates, or any issues.
• For security and risk management, including the use of CCTV footage and monitoring access.
• To market our current and future products, services, events, and promotions (see Direct Marketing below).
• To comply with our legal obligations (e.g., responding to lawful requests from government or law enforcement agencies).
• To consider your application for employment.

5. Disclosure to Third Parties

We may disclose your Personal Information to the following third parties:

• Our contractors and service providers who assist us with our operations (e.g., gym management software providers, payment processors, IT support).
• Personal Trainers/Group Fitness Instructors who are employed at or contracted to Hub Total Fitness, for the purpose of delivering safe and personalised training services to you.
• Professional advisors (e.g., accountants, lawyers).
• Law enforcement, government bodies, or regulatory authorities as required or authorised by Australian law.
• Third parties you consent to.

We will take reasonable steps to ensure that these third parties comply with the APPs or are subject to similar privacy obligations.

6.  Direct Marketing

We may use your Personal Information (e.g., email address, phone number) to send you direct marketing communications about new services, special offers, and events we believe may be of interest to you.

• We will not use your Sensitive Information for direct marketing without your explicit consent.
• You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the message (e.g., an unsubscribe link in an email or replying ‘STOP’ to an SMS).

7.  Security of Personal Information

We take reasonable steps to protect the Personal Information we hold from misuse, interference, loss, unauthorised access, modification, and disclosure.

• Digital Data: Stored on secure servers, protected by firewalls, password protection, and access controls, and we use secure, encrypted platforms for online payments.
• Physical Data: Stored in secure, restricted-access areas at our facility in Gladstone, Queensland.
• Disposal: When Personal Information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

8. Cookies and Website Usage Data

Our website and member applications may use “cookies” and similar tracking technologies to collect information such as your IP address, browser type, and pages visited. We use this data to analyse website traffic, improve our service, and understand user behaviour. You can generally disable cookies in your browser settings, but this may affect the functionality of our website.

9.  Access and Correction

You have the right to request access to the Personal Information we hold about you and to request that we correct any information that is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

To request access or correction, please contact our Privacy Officer (details below). We may require you to verify your identity before processing your request. We will respond to your request within a reasonable time.

10.  How to Make a Complaint

If you believe that we have breached the Australian Privacy Principles, or if you have any other privacy-related complaint, please contact our Club Manager using the details below.

We will investigate your complaint and respond to you in writing within a reasonable time. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

Hub Total Fitness Club Manager Contact Details