If I have any queries about my membership or club who do I speak to?

The reception staff are more than happy to answer any of your questions in regards to your membership or club enquiry.

How do I update my personal details and/or account details?

You can update your personal details over the counter at reception. Change of banking details are unable to be taken verbally, therefore we have a change of banking details form that can be completed at reception.

Can I put my membership on hold?

Yes, you can put your membership on suspension by filling out a suspension form at reception. The minimum period is two weeks and up to a total of two months in any 12 month period.

What if I want to cancel my membership?

Please refer to the Cancellations Policy in the Terms and Conditions. We do require a cancellation request form to be completed.

How do I make a complaint/suggestion or give feedback?

Any complaints/feedback can be emailed to the club manager Natalie Thomas: [email protected] or a feedback & suggestion form is available from reception .

Where can I find information about Hub Total Fitness?

Visit our website www.hubfitness.com.au or Facebook page www.facebook.com/HubTotalFitness to keep up to date with our latest news & events.

Can I bring a friend to the club?

Absolutely! If a visiting friend or family member wants to workout with you, they’ll receive access to the facility for a nominal fee. Access for casual visits is limited to staffed hours.

Do I need to bring my own towel?

Yes. You’ll need your own towel to dry off and to wipe down equipment after use so it’s sweat-free for the next member.Towel hire is offered at reception for a small fee.

How do I use the lockers?

Our lockers are a “bring your own padlock” system, lock your locker when you are here and take your padlock home when you are done.

What happens if I lose something in the changing rooms?

We have a lost property in reception area but this is regularly emptied.

What if I lose my membership card?

Membership cards can be purchased at reception for a cost of $5. If your card is becoming worn, we can swap it at no cost.

What if I lose my 24-hour card?

Please let reception know as soon as possible so we can deactivate this card. You will then need to purchase a replacement card for $49.

What should I do if the fire alarm sounds?

Don’t waste time searching for any personal items, exit as soon as you can in a calm manner at the nearest fire exit and gather in the car park.

I’ve never used a gym before. What support is on offer?

Our Les Mills Group Fitness classes are included in all of our memberships and offer a range of different styles of guided training. Your membership also includes Assessments every 12 weeks and Programs every 6 weeks with our Personal Trainers. The trainer will speak with you about your health and fitness goals and then write you a personalised program, according to your goals. You will then get shown how to perform all the exercises on your program.

I’m new to classes. Do I need to be fit to participate?

All of our Group fitness & Team training classes are for all fitness levels.

How do I use the Kids Club?

The kids club is included in all of our memberships; please refer to the Kid Club booklet

I am pregnant, is it safe to work out?

Pre-pregnancy fitness levels usually determine the level of exercise during pregnancy. If you have not been exercising recently you need to make sure you follow a more conservative exercise plan to start with. Book in for an exercise Program with a personal trainer to help keep you active during your pregnancy.